Some Drexel faculty members have begun utilizing a security feature within Zoom that restricts access to Zoom meetings to only members of the Drexel community. When this feature is engaged, to join a meeting, you must be signed in to the Zoom application installed on your computer with your official Drexel licensed Zoom account. If you have not signed in to the Zoom app with the correct account, you will be prompted to do so when attempting to access a class meeting where the security feature has been enabled.
Additionally, if you signed up for a Zoom account on the https://zoom.us website using your Drexel email account, the security feature will allow you to enter the meeting, however, you will show us as a (Guest).
Follow the steps below to ensure you are properly signed in to the Zoom app so that you can attend classes without incident.
Verifying the Current Signed In Account
- Launch the Zoom app.
- Windows 10 - Windows Start menu -> Zoom -> Start Zoom
- macOS - Applications -> zoom.us
- Pull down the profile picture menu next to the Search field in the upper right corner.
- Verify what is listed next to your account.
- LICENSED - you are already signed in with your official Drexel Zoom License and are ready for classes.
- BASIC - you are using a free Zoom account with restrictions and should follow the instructions below to log in using the correct account.
Watch a brief video showing how to verify your Zoom app sign-in credentials
Step 1 - Signing Out of Zoom
To begin using your official Drexel Zoom license, you must first sign out of the Zoom app and the Zoom website to ensure you are able to sign in with the correct account.
Sign Out of the Zoom App
- Launch the Zoom app.
- Windows 10 - Windows Start menu -> Zoom -> Start Zoom
- macOS - Applications -> zoom.us
- If you are prompted to sign in, proceed to Sign Out of the Zoom Website. If not, pull down the profile picture menu next to the Search field in the upper right corner.
- Select Sign Out.
Watch a brief video showing how to sign out of the Zoom app
Sign Out of the Zoom Website
- Browse to https://zoom.us.
- If you are prompted to sign in, proceed to Step 2 - Activate Your Official Drexel Zoom License. If not, select My Account in the upper right corner.
- Pull down the profile picture menu next to HOST A MEETING in the upper right corner.
- Select SIGN OUT.
Watch a brief video showing how to sign out of the Zoom website
Step 2 - Activate Your Official Drexel Zoom License
- Browse to https://drexel.zoom.us.
- Select Sign In Standard.
- Sign in to Drexel Connect with your Drexel credentials.
Step 3 - Sign In to the Zoom App
- Launch the Zoom app.
- Windows 10 - Windows Start menu -> Zoom -> Start Zoom
- macOS - Applications -> zoom.us
- Select Sign In.
- Select Sign In with SSO on the right.
- If prompted to Search company domain using your company email address, select I know the company domain to the left of the Continue button. If you do not receive this prompt, move to step 5.
- When prompted to Sign In with SSO, enter drexel for the company name and select Continue.
- Sign in to Drexel Connect with your Drexel credentials.
- When prompted by your web browser, open the Zoom app (either by selecting Open or Accept depending on your browser).